1. Do you deliver?

Yes! We offer delivery services throughout Skagit, Snohomish, and Whatcom counties. Our team will ensure your rental items arrive safely and on time at your event location.

2. Do you provide setup?

Absolutely. Setup services are not included in the base rental price, but we do offer them as an optional add-on. This gives you the flexibility to choose what works best for your event. Our team can handle placement and assembly so you can focus on enjoying your day stress-free.

3. How far in advance should I place my rental order?

We recommend booking as early as possible, especially during peak seasons. However, we’ll do our best to accommodate last-minute requests based on inventory and availability.

4. What payment methods do you accept?

We accept major credit and debit cards. All payments are processed securely through our email system, and bookings are only confirmed once payment is received.

5. Can I make changes to my rental order after it’s confirmed?

Yes. You may adjust your order—such as adding or removing items—up to 48 hours before your scheduled delivery or pickup. Please contact us directly to make any changes.

6. What is your cancellation and refund policy?

75% refund if you cancel at least 3 weeks before your event

25% refund if you cancel at least 2 weeks before

No refund for cancellations within 1 week.

We understand that plans can change, and we’ll always do our best to work with you.

7. Do you have a minimum order amount?

A: Yes, a minimum order amount may apply depending on your delivery location. Please reach out with your event details, and we’ll let you know the minimum for your area.

8. What happens if equipment is damaged?

A: We understand that accidents happen. If an item is damaged beyond repair, you’ll be responsible for the full replacement cost. We’ll assess the damage and provide an invoice if necessary. We appreciate your care in helping us maintain our rentals.

9. How long is the rental period?

A: Our standard rental period is up to 3 full days, giving you plenty of time to set up, enjoy your event, and clean up. If you need items for multiple days or overnight use, just let us know—we’re happy to discuss extended rental options.

10. Can I keep the items overnight?

A: Yes—overnight rentals are allowed. All items must be stored in a safe, covered location. Renters are responsible for any damage, loss, or theft that occurs while items are in their care overnight.

11. What areas do you serve?

A: LUJO Event Rentals proudly serves Skagit, Snohomish, and Whatcom counties. If your event is outside these areas, contact us—we may be able to accommodate with an additional delivery fee.